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United Business Centres Birmingham takes advantage of leading telecoms solution
Within United Business Centres at Concorde House, ip-Xchange provides and supports nearly 200 handsets for quality telephone calls and internet access to all the serviced offices, allowing all new occupiers to simply arrive and start working straight away. The benefits for the clients are that they do not need to contact BT for lines to be installed and, furthermore, do not need to commit to long term contracts. Even better, and due to economies of scale, all clients receive competitive call charges.
Chris Mouncey, ip-Xchange’s Director says ”When we took over the telecoms services at Concorde House, there were a number of challenges and it was vital that we quickly addressed the issues the clients had, with a focus on an improved customer perception of telephone systems. After all, it is not unreasonable to expect to make and receive business calls with quick and easy access to the internet, in order to conduct every day business requirements.”
Kaye Townsend, Business Centre Manager at UBC Concorde House says – “Our aim at UBC is to provide all our clients with a comprehensive range of Telephony and IT services. We have selected ip-Xchange to provide these to compliment the already high quality of additional service and support our clients have come to expect.”
UBC also benefited from not having to invest large sums on the initial capital expenditure set up costs. Instead they have used these funds to equip their sites with the best office furniture, ensuring a comfortable working environment.